With the COVID-19 pandemic outbreak ravaging the world, the need for social distancing and reducing physical contact points in business operations have become urgent priorities.
In last mile logistics operations, there are inevitably many human to human interactions involved in moving goods from the warehouse or distribution point right to the recipient’s location where the delivery is completed.
For instance, the operations team has to interact with one another to prepare and organize delivery stops into runs for the drivers. There is usually group work involved in preparing, printing and distributing delivery notes and run sheets to the drivers. Briefings are also held with drivers to go through special instructions for the deliveries. Finally, the operations team will also likely come into contact with the drivers when overseeing the loading process to ensure that the correct parcels are loaded onto the right truck.
Drivers are a vulnerable group as they come into contact with many recipients during the course of their delivery work thus putting them at a higher risk of virus exposure. At the same time, recipients are also concerned that these drivers whom they do not know personally may expose them to the virus when they come into contact with them.
The good news is, human interactions in the last mile of the supply chain can be effectively reduced or replaced with the use of technology.
Detrack, a cloud-based SaaS solution, offers your business a fast and easy way to on board a contactless delivery workflow that you can implement today and instantly enhance customer experience, capture important proof of delivery, and still be able to keep your drivers and recipients safe at the same time.
The Contactless Last Mile
Let’s take a look at how the smart use of technology, particularly Detrack, can help to reduce the need for human to human interactions in the last mile of the supply chain.